Experience

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Senior CD, 24-

Focus: UX/UI in Figma

· UI text and IA for Spatial computing, Web, iOS, & AND

· Supporting Remote Desktop, Controllers, Settings, and other areas in Meta Quest headset

· Part of Quest for Business rather than Gaming 

· Driving reviews, style guide updates & project-specific UX tenets

· Assuring Accessibility and Loc readiness 

Senior CD, 22-23

Focus: UX/UI in Figma

· UI text and IA for Web, iOS, & AND

· Supported post-booking changes and native app for Lodging

· Drove reviews, style guide updates & project-specific UX tenets

· Accessibility and Loc readiness were fundamental to every release

Senior CD, 21-22

Focus: UX/UI in Figma  

· UI text and IA for Web app

· Supported Auto Payroll, Payroll Corrections, and 1099 Filing

· Drove reviews, style guide updates & project-specific UX  

· Accessibility and Loc readiness were fundamental to every release

CD, 20-21

Focus: UX/UI in Figma

· UI & IA for Web, iOS, & AND

· Supported Tournaments, Video Creator Experience, and Gaming App

· Drove reviews, style guide updates & project-specific UX tenets

· Accessibility and Loc readiness were fundamental to every release

Senior Content Strategist, 18-20

Focus: UX/UI in Sketch, Help, CS readiness, product-wide content strategy

· UI text: iOS, AND, & web

· Owned Help Center e2e, owned style for all user-facing content

· Developed & approved Customer Service knowledge base

· Reviewed and approved all Legal, Risk, and Trust & Safety content seen by users

Content Dev Mgr, 13-18

Focus: Help, CS readiness, UX/UI as needed

· Managed writing team for UI, Help, and CS content

· Drove dozens of releases across 8 Kindle Content platforms, on time every time

· Led ICs, managed staffing and hiring

· Wrote UI for all platforms (screens, dialogs, and messages)

· Managed partnerships with stakeholders throughout organization

· Reviewed and approved most user-facing Legal, Risk, and Trust & Safety content

· Loc readiness was fundamental to every release

11-13,   Dynamics CRM 

· Project lead for online and desktop UI and Help
 

05-11,   Bing Advertising 

· Wrote all UX content with full write access to code tree 

· MS Gold Star recipient

· Wrote 200+ help topics 

· Wrote and published suite of how-to videos

04-05,   Windows Vista

· Supported Accessibility, Games, Parental Controls, Home Networking

· Wrote web content, 100+ Help topics, UI text as needed

00-04,   Microsoft Game Studios, MS Press, others

· Wrote, coded, shipped, and updated web content for 70+ different game titles   

· Set all-time traffic records with a site expanded from   20 pages to 300 in 5 weeks

· Wrote Help, game content, game lore (backstories, ref guides), UI text

Titled as technical writer in each role after successive promotions across level bands.

Technical writer, 98-00

Focus: Help

· Wrote 2,700-screen Help file for CS readiness

· Designed, wrote, and coded numerous Intranet sites and in-house app Help files

Technical writer, 96-98

Focus: Help, specs, web content

· Edited & wrote a sys-admin guide + functional specs (Clients: Exodus, Adobe)

Copywriter, 93-96

Focus: Press kits, print ads, display ads (samples)

· Wrote everything produced by the Seattle office: marcom, ads, won a Silver Anvil

· Clients: Amazon, Nintendo, Benetton, Pepsi, Columbia Sportswear, Muzak, others

Asst. Dir., Promotions, 92-94

Focus: Event production, on-air copy, misc promo copy

· Designed and produced special events; wrote copy for air/print; won a Soundie

BA, English Lit, UW, 92

· Won writing award; held offices in student organizations every quarter

· 1987 National Merit Scholarship finalist & Int’l Baccalaureate graduate